White-label operations support for agencies
Reliable marketplace operations delivered under your agency's brand and to your standards.
Who it's for
Marketing and e-commerce agencies that win marketplace clients but lack operations capacity.
Problems this solves
- Clients ask for marketplace operations you can't staff
- Hiring for uneven demand is risky
- Quality varies between freelancers
Deliverables
- Operations delivered to your SOPs and reporting templates
- Daily logs you can share with clients
- Confidentiality under NDA
How the engagement works
Step 1
Diagnose
We learn your standards, tools and client expectations.
Step 2
Plan
We agree priorities, owners and the KPIs we will report on before any work starts.
Step 3
Implement
We deliver operations under your brand and report to your account managers.
Step 4
Review
Weekly updates against the agreed KPIs, with a monthly review of what to change next.
What we need from you
- Your SOPs and templates
- Client access arranged by you
- A primary contact
What you receive
- Daily operation logs
- Weekly status for your account managers
KPIs we report on
- Tasks completed on time
- Client issues raised
Scope boundaries
- We don't contact your clients directly unless you ask us to
Questions about this service
Will my clients know?
Only if you choose to tell them. We work under NDA and in your tools.
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